Notice of Inadvertently Shipping Goods In Excess of Order





Dear ___________:

Please accept our apology for inadvertently shipping merchandise in excess of your purchase order.

We have made a proper adjustment in your account to reflect this error and have arranged for [delivery service] to pick up the excess merchandise on [date].

We are sorry for the inconvenience this has caused you and are most appreciative of your cooperation and understanding in this matter.

Thank you for your recent order.