Notice of Delivery of Incorrect Product



{DATE}

{Mr./Mrs./Ms/Dr} {FIRST NAME} {LAST NAME}

{TITLE}

{COMPANY}

{ADDRESS}

{CITY}, {STATE} {ZIP CODE}

Dear {Mr./Mrs./Ms/Dr} {LAST NAME}:

Thank you for your letter dated (Date) concerning your order for (Product).

I have checked the records and discovered that the (Product) was mistakenly sent to you when you had ordered (Product).

Please accept our sincere apologies for this error and any inconvenience this may have caused you. Please accept this small gift as a token of our appreciation for your understanding. Your (Product ordered) has been sent by priority mail.

Please be assured that such an error will not occur again. We appreciate your business and look forward to your next order.

Sincerely,

{YOUR NAME}

{YOUR TITLE}