Notice of Compensation for Faulty Goods
Thank you for your letter of [date] in which you informed us that [product] you purchased was [nature of problem].
We are sorry that you experienced this problem and are enclosing [nature of compensation]. While we make every attempt to insure that our products are [address complaint], this unfortunate incident can occasionally occur.
We appreciate that you have taken the time to bring this to our attention and would like to thank you for purchasing our products.